Corporate Policies Introduction
Corporate Terms and Conditions
INTRODUCTION
GOLDSTAR Internet Services l.p. UK (“The Company”) is legitimate owner of the Pet Protector - CatanDog's license. The Company’s Terms and Conditions govern the manner in which a Company’s Member does business with The Company, other Company’s Members, and retail customers. The Company’s Compensation Plan (the "Compensation Plan"), the Company’s Online Membership Application (the "Registration Form"), and the Policies and Procedures constitute a complete contract (the "Contract") between independent Pet Protector Members and GOLDSTAR Internet Services l.p. UK. The Company reserves the right to change any of the Policies and Procedures at its discretion. The Company also reserves the right to overrule any policy or procedure at its discretion. Changes will become effective after appearance in any Company’s publication notice or posting on our Website.
1. PET PROTECTOR ETHICS
1.1 As an independent contractor and Member of The Company I promise and agree that I will be honest and fair in all of my dealings. I will fulfill my leadership responsibilities as a Sponsor. I will follow the Policies and Procedures to the best of my ability. I will not misrepresent the Company’s products or the Compensation Plan; nor will I engage in disparaging, misleading, deceptive, or illegal practice.
2. DEFINITIONS
In these Policies and Procedures the following terms shall have the meanings specified below.
2.1 The Company’s Member: A person or other entity who joins The Company, fulfills all conditions, reviews and agrees to all Policies and Procedures, and whose application is accepted by the Company.
2.2 Membership Application (Registration Form): The online registration form must be completed in order to become The Company’s Member. This includes, but is not limited to the full review and acceptance of the company’s policies and procedures.
2.3 The Company’s Network: The new Members and retail customers that are enrolled by The Company’s Member and by the Company.
2.4 Member’s Sponsor: The person or entity (The Company’s Member) who enrolls another Company’s Member.
2.5 Company’s Membership: The position within the Company’s Membership organization that a Member holds.
3. THE APPLICATION PROCESS
3.1 Application: A person may become The Company’s Member by completing Membership Application (Online Registration Form). When The Applicant checks the box “I accept the terms and conditions”, he indicates acceptance of all Policies & Procedures before the Application will be processed.
3.2 Member’s ID Number: Every Company’s Member will have a unique numerical identification number ("ID number") issued by The Company.
3.3 The Company Member Death: In the event of a Company's member death, the Membership may be conveyed by will or the laws of intestacy to the Member's heirs subject to Company's prior approval.
4. THE COMPANY’S MEMBER RESPONSIBILITIES
4.1 General: The Company’s Member must comply with the Company’s Code of Ethics, the Policies and Procedures, the Membership Application, the Compensation Plan, all contractual obligations, and state, federal and other applicable laws.
4.2 Independent Contractor Status: The Company’s Member is an independent contractor and is not an agent, an employee, a partner, or a party in a joint venture of The Company or of any sponsor or The Company Member. The Member will not be treated as an employee for federal or state tax purposes.
4.3 Unfair Competition, Negative Attitude, "Cross-Sponsoring", and "Down line Raiding": The Company’s Member shall not sponsor or solicit another Company’s Member into any other network-marketing or direct-selling company. The Company's Member shall not spread any negative content about the product/company/business opportunity. These activities constitutes grounds for termination.
Members who use the brand name "Pet Protector" or the brand name "CatanDog's" to create any kind of groups, pages, forums or other types of communities are responsible for the content shared within that community.
Any member who administrates any kind of such community with our brand name, will be personally responsible for any information about other business opportunities or any negative content about our product/company that is shared within that community and will be deemed for authorizing such content. In such case, the administrator will consciously violate the Terms and Conditions and will take the consequences of terminating their membership.
4.4 Product Claims: The Company’s Member shall not make any other claims about the products which are different in any way from the description and other material available in documentation on The Company’s Website.
4.5 Income and Opportunity Claims: No unreasonable, misleading or other misrepresentation of earnings or potential income may be made by The Company’s Member. Income guarantees or expectations of any kind are prohibited, as is disclosure or exhibition of actual or copies of bonus checks or similar evidence.
4.6 Governmental Endorsement Claims: The Company’s Member shall not represent that the Company’s Compensation Plan or that any of its products have been approved, sponsored, or endorsed by any governmental agency.
4.7 The Company’s Membership Termination (Status Shutdown): The Company’s Member who does not fulfill the status activity regulated by The Compensation Plan or violates any regulations from “Terms and Conditions” will automatically have the Company’s Membership Status terminated by The Company.
4.8 Reporting Unethical Behavior: While complaints should generally be directed to and through the Company’s Member's Sponsors, a Company’s Member who has a specific complaint about another Company’s Member, or is aware of any violation of these Terms and Conditions by another Company’s Member, should direct such complaint by email to the Company’s Customer Service Department (Contact Form), in order to minimize the negative aspects accompanying such complaints.
4.9 No Waiver of Policy Enforcement: The failure of The Company to enforce any of these Terms and Conditions with one Company’s Member does not waive The Company’s right to enforce any such provision(s) with that same Company’s Member or any other Company’s Member.
4.10 The Company’s Member Lists: Lists of The Company’s Members (“Lists”) , whether partial or complete, and whether prepared by The Company’s Members, The Company or third parties, are the confidential and proprietary information of The Company. Lists are provided for the exclusive and limited use of the Company’s Member to facilitate training, support, and service of the Member's down line to further the Member's Company business only.
5. ORDERING PRODUCTS & MARKETING MATERIALS
Ordering Guidelines:
The Company’s Member may order products pursuant to the following guidelines:
5.1.1 Product orders will generally be processed within two to seven (2-7) business days.
5.1.2 Upon receipt of a product shipment, the Company’s Members should immediately inspect shipments to determine whether orders are complete and in original condition.
5.1.3 If an item is found to be out-of-stock during processing the item will be placed in “Backorder” status and shipped to you when available at no extra cost. Please contact Company’s Customer Support via Contact form on The Company’s Website if you have a question regarding your order status.
5.1.4 Because we strive to process orders quickly it is difficult to modify an order once it has begun processing. Address Customer Service within 24 hours and we will let you know if we can comply with your request to change or cancel an order. If we are unable to comply with your request simply return any unwanted item and we will be happy to place a credit on your e wallet account that can be used towards your next purchase. This Policy applies to product buyers only (not for status purchase).
5.1.5 The Company is not responsible for shipping charges incurred when the recipient is for any reason unable to accept items shipped. It is the responsibility of the member/customer initiating the order to ensure that the shipping address provided is a current, working address.
6. RETURNS
6.1 Refund Policy
6.1.1 "Pet Protector" - the purchase of this product is entitled to a 30-day warranty to the product buyers only (non-registered members).
If in this period for any reason the customer (Pet Protector disc buyer) chooses to return the product and get the money in full value of the product back to their account, they can do it by addressing the Company’s Customer Service Department (Contact form).
6.1.2 Once the product is received, The Company will refund 100% of the product value that applied on the day of purchase. Since orders are processed in USD, refunds will be issued in USD as well on client's e wallet account.
6.2 Return of Products - General Information Quick Summary
6.2.1 All returns of the Company’s product must be originally packed and in intact condition.
6.2.2 All returns must be made within 30 days from the date the item is received.
6.2.3 Customer Service will investigate the existence of the product purchase prior to any return.
6.2.4 Damaged or defective merchandise may be returned for replacement only and is subject to inspection.
**Please note** International / APO / FPO addresses: Items shipped to international addresses can take a minimum of 5 ± business days to arrive. Credit and/or reship requests for items not delivered will not be processed or considered any time prior to 30 days from the original order date.
6.3 RMA Required:
6.3.1 The product buyer can ship the products back to the address specified by Customer Service. Shipping costs are the responsibility of the product buyer.
6.3.2 Packages with the proper authorizations will be processed and the product buyer's refund will be issued.
6.4Return of the Order:
6.4.1 Buyers who return their order will be refunded, if the above steps are completed and this takes place within 30-day period from the date the buyer received the product, subject to the terms defined in 6.1.1.
6.4.2 All products must be returned originally packed and in re-salable condition in order to receive a refund.
7. ADVERTISING & PRODUCT DISPLAYS
7.1 Advertising: The Company encourages Company’s Members to promote Company's products and marketing opportunities pursuant to appropriate guidelines. Failure to follow the guidelines can result in damage to the reputation of The Company and its products, and can trigger undesirable publicity and possible legal action. Any advertising materials used by The Company Member must prominently display the phrase, “Independent Pet Protector (your status name).”
7.2 Self-produced Promotional Items: The Company discourages Company Members from producing their own promotional items for their own use, and prohibits Company Members from producing promotional items for resale, without express prior written approval of The Company’s Corporate.
7.3 Internet/Website Usage: Although we encourage the use of our replicated websites, The Company Members may use the Internet to promote the Company’s opportunity and products by creating a web page, home page, or website subject to the following requirements.
7.4 Company Recordings: The Company Member may not produce for sale, for personal or business use any audio, video, or other recording of The Company-sponsored events, teleconference calls, speeches or meetings.
7.5 Telephone Answering: The Company’s Member may not answer the telephone in any manner that would give callers a reason to believe that they have reached the corporate offices of or an office of The Company.
7.6 Revised Company Literature: The Company’s Member is responsible for notifying the Company Member's down line network of new Company’s information. New Company’s policies, forms and literature replace old policies, forms, and literature.
8. COMPENSATION & FEES
8.1 The Company Member Compensation & Fees: The Company’s Member is compensated pursuant to the Company Compensation Plan , as more fully set in the business section of our website (after signing up for more information). The policies outlined in the Company’s Compensation Plan are the guidelines for payment of earnings under the Compensation Plan and the fees charged to Company’s Members. The Company’s “Compensation Plan” , fully set in the business section of our website (after signing up for more information) is a part of these Terms and Conditions. Acceptance of all Terms and Conditions, is required of all Company Members.
8.2 Qualification: The Company Member is wholly responsible for meeting the Company Member’s qualification requirements. The Company will not guarantee compensation amounts for any Company Member. Qualifying members must meet three simple requirements to earn. They are as follows: 1. You must be officially registered as a member by purchasing one of 3 official statuses from the Compensation Plan. 2. You must be “Active”, meaning you must make a product order or pay monthly fee of 19.90 USD every month during your membership. 3. You must have at least one directly registered member in your binary downline.
8.3 Monthly Fee: The Company Members confirm the Activity of their statuses by paying a monthly fee of 19.90 USD. The Fee can be paid any day during a month for activity of the present month.
8.4 Downline Active Status requirement: This requirement states that each Members in your downline who helps you to qualify you for bonuses and titles must also maintain Active status during at least one more month after you reach required number of members. As an example, if you are a Leader qualifying for the 1st Star Leader Title, your 5 direct members must become Leaders and maintain Active, as well as their direct and indirect members whose number is required for your new Title. After you fulfill the condition for the new Title with required number of direct and indirect members, they all must be Active at least one more month after the condition is fulfilled.
8.5 Earnings Guarantees: The Company’s Member is neither guaranteed a specific income nor assured any level of sales, profit, or success.
8.6 Commission Period: The commission month begins at 00:00:01 on the first day of each month, and ends at 24:00:00 (Midnight) on the last day of the month. These times are CET .
8.7 Payment of Commissions: Commissions are paid monthly. Commissions earned in this month are paid by the 15th day next month on Member’s eWallet account. The minimum amount for withdrawal from member's eWallet account is USD 90.
8.8 Debiting of Bonus Payments: The Company reserves the right to debit or place a hold on the Company Member's bonus payment for any amount the Company Member owes The Company.
9. THE COMPANY’S MEMBER CANCELLATION OF MEMBERSHIP, DISCIPLINARY PROCESS, RESIGNATION AND TERMINATION
9.1 Voluntary Membership Cancellation Notification: Notification of Cancellation of The Company memberships must be made in writing via e-mail message sent from Contact Form in the Member’s Office on the Company’s Website and confirmed as a reply on Company’s e-mail message request.
9.2 Involuntary Termination: If necessary, The Company Member may be terminated by The Company for cause. The Company has the right to take quick and decisive action in limiting or terminating The Company Membership that is found in violation of the Terms and Conditions, rules governing the Compensation Plan or any state or federal laws, statutes, and/or regulations that pertain to the business of The Company.
9.3 Disciplinary Process: Failure to abide by the Terms and Conditions will lead to appropriate disciplinary action. After a disciplinary action is complete, The Company may announce details of such disciplinary action.
9.4 Notification of Termination: When a decision is made to terminate The Company Member for cause, The Company will send notification by mail to the terminated Company Member at the most recent address on file at the Corporate Office. Upon receipt of notice from The Company, the Company’s Member must immediately cease all Company’s Member activities and remove any applicable web site advertising, if possible.
9.5 Appeal of Termination: If a Company Member wishes to appeal a termination, The Company must receive the appeal sent via e-mail (Contact form in the member’s web office on the Company’s Website) within the time period specified in the termination letter.
9.6 Effect of Termination: Whether The Company’s Membership is terminated through voluntary resignation or through involuntary termination by The Company, that Membership is no longer entitled to sell Company’s products or to Sponsor other prospective Company’s Members.
Members whose membership is terminated through involuntary termination by The Company are being temporarily disabled from entering their eWallet accounts and disposing their funds (commissions) for 6 months from the day of the termination.
9.7 Litigation: Any litigation regarding the agreements between The Company Members and The Company shall be undertaken in the Chancery Court UK, London. These policies and all agreements between The Company and Company’s Members shall be governed by the laws of the United Kingdom, and are binding on successors and assigns of both parties.
10. THE COMPANY PRIVACY POLICY
10.1 The Company is committed to respecting your privacy. We've structured our Web site so that, in general, you can visit The Company on the Web without identifying yourself or revealing any personal information. Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with The Company.
10.2 This statement regarding the privacy of the personally identifiable information you provide online covers five main areas: Awareness, Choice, Accuracy & Access, Security, and Future Developments.
10.3 Awareness: The Company provides this Online Privacy Statement to make you aware of our privacy policy and practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and from the bottom of every page on our Web site.
10.3.1 What we collect: Upon logging onto our Web server, our Web server automatically recognizes your domain name but not your email address (where possible). We will collect the domain name from which you log on, aggregate information on what pages you access or visit, user-specific information on what pages you access or visit and information volunteered by you (such as survey information and/or site registrations).
We do not collect your email address unless you contact us by email or volunteer your email address and other personal information.
We do collect "cookies" to store your preferences and record session information.
On parts of the Company’s site, you can become a member/customer and/or ISR order products or services, make requests and register to receive materials. The types of personal information that may be collected on these pages are name, e-mail address, customer number, contact and shipping information.
In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to voluntarily provide us with information regarding your personal or professional interests, demographics, experience with our products and contact preferences.
10.3.2 How we use it: The Company uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on services and benefits, and to personalize our Web sites for you. Credit card numbers are used only for payment processing and are not retained for other purposes, neither collected in our database: each time you pay for status, product or monthly fee, you have to enter your payment information again.
From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving information. We will also follow necessary requirements, such as allowing you to opt in before receiving information. Data collected online may also be combined with information you provide when you enroll with The Company.
10.3.3 Whom we share it with: The Company will not sell, rent or lease your personally identifiable information to others unless we have your explicit permission or are required by law. We will only share the personal data you provide online with other Company entities and/or business partners who are acting on our behalf for the uses described above. Such Company entities and/or business partners, are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements.
10.4 Choice: The Company will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. As previously stated, we also provide you the opportunity to opt out from receiving any contact or information from us by unsubscribing from our mailing list.
10.5 Accuracy & Access: The Company strives to keep your personally identifiable information accurate and secure. We do not provide access to your member’s profile to any other individual except you. As a member, you are responsible for keeping your personal Web Office password secured and The Company does not take any responsibility for any changes made in “My Profile” section in your web office on the Company’s Website.
10.6 Security: The Company is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
10.7 Future Developments: From time to time, we may use customer and/or ISR information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. We will only use data collected after a policy has changed for the new purposes.
If you have comments or questions about our privacy policy, please contact us.
